Terms & Conditions

I ship my prints second class as standard, and as such there will be no tracking number for your order unless you have upgraded`and paid for tracked delivery. Please allow 10 working days from when your order was despatched before reporting it missing if it has not arrived. There are often postal delays and I am unable to claim pack the postage cost from Royal Mail before this point. If your order does not arrive within 10 days of being dispatched, I will assume it has been lost in transit and get a replacement order sent out to you as soon as possible. If you have commissioned a custom piece from me such as an illustration, and upon seeing the sample decide you would no longer like the item, I can process you a refund, but will retain 25% of the total price due to the time and effort that I put in to each and every piece. I do not offer refunds other than this unless there has been exceptional circumstances of error on my behalf. Products cannot be returned as they are all made to order. If a mistake has been made on my behalf, a replacement will be sent out as soon as possible. Unfortunately if you have approved a sample, or have entered the wrong information while ordering a product, unless you inform me of the mistake before the item has been processed, I cannot change this. It is my customers responsibility to ensure they personalise items with the correct information, as they will be printed with the exact text provided.