Thanks for taking a look at my online store! I’m Loz, I’m 22 and have recently graduated from uni with a 1st class honors in Business Psychology. Although I find Psychology fascinating, being creative is my true passion!
I have a daughter, Caoimhe (pronounced kee-va, I know, the spelling makes no sense, it’s Irish!) who is my little post office assistant! I also now have a second little assistant, Stevie, who was born in September, and I'm sure Caoimhe will be helping her to pop stickers on all of your orders before I know it! Behind the scenes is also my fiancé, Mark, who is the entire reason I started this little business venture! He was the one who convinced me I should give this a shot after he saw me creating some artwork for our daughter’s nursery whilst I was pregnant. I eventually took his advice, and decided to give Loz Creates a chance. My business took off more than I ever could have imagined during my final year at university, and am now lucky enough for it to be my full-time job!
Thank you for being part of my journey! I’m beyond grateful for all the support I’ve been given and it means the world to be able to do what I do for a living!
I hope you find some items you love!
My post office assistant, Caoimhe
Do you provide International delivery?
I currently only offer UK delivery, however, if you are based elsewhere and would still like to order, please contact me and I will happily arrange this for you. Please note, you will be required to cover the additional shipping costs. I also offer a large number of my prints as digital downloads. These are cheaper and made instantly available to you via email to print from the comfort of your own home.
What is your returns policy?
Due to the majority of my products being custom made and/or personalised, I do not offer refunds. If a mistake has been made on my behalf or in cases where the product could have been lost in transit, a replacement will be sent as soon as possible.
If you have commissioned a custom piece from me such as an illustration, I will provide a sample of the piece for you to view before printing and posting. I am more than happy to make amendments to the design where needed to ensure you're 110% happy! If after seeing the sample you decide you're unhappy with the work, I can process you a refund. However, I will retain 25% of the price of your piece due to the time and effort I put into each and every one of my prints.
How long will it take to receive my order?
I aim to complete my orders within 5 working days of them being placed, however, if for some reason my lead times are longer, I will inform you of this and issue a refund if necessary. Second class UK postage is included in my prices, if you would like to upgrade to first class or special delivery, please contact me.
Do you take custom requests?
Yes! I love working on custom requests and will always do my best to bring your vision to life! If you would like to discuss a custom piece, please contact me!
How are your products printed and posted?
All of my prints are available in sizes A5-A1. If you would like an alternative size, this can be arranged, just send me a message! A5 and A4 prints are printed onto 250gsm white card. A3 and above prints are printed on 180gsm matt paper. A4 and A5 prints will arrive to you in a non-bend envelope to prevent damage, whilst bigger sizes will come rolled in a postal tube.
Terms & Conditions
I ship my prints second class as standard, and as such there will be no tracking number for your order unless you have upgraded`and paid for tracked delivery. Please allow 10 working days from when your order was despatched before reporting it missing if it has not arrived. There are often postal delays and I am unable to claim pack the postage cost from Royal Mail before this point. If your order does not arrive within 10 days of being dispatched, I will assume it has been lost in transit and get a replacement order sent out to you as soon as possible. If you have commissioned a custom piece from me such as an illustration, and upon seeing the sample decide you would no longer like the item, I can process you a refund, but will retain 25% of the total price due to the time and effort that I put in to each and every piece. I do not offer refunds other than this unless there has been exceptional circumstances of error on my behalf. Products cannot be returned as they are all made to order. If a mistake has been made on my behalf, a replacement will be sent out as soon as possible. Unfortunately if you have approved a sample, or have entered the wrong information while ordering a product, unless you inform me of the mistake before the item has been processed, I cannot change this. It is my customers responsibility to ensure they personalise items with the correct information, as they will be printed with the exact text provided.
Royal Mail postal strikes
Royal Mail are currently experiencing ongoing postal strikes. I will do my best to get orders out to you as soon as possible, but when ordering for a specific date, please be mindful of the strike dates and potential delays.
As standard, I post 2nd class (this is included in all my prices) and I offer the option to upgrade to 1st class postage for £2.50 at the checkout. On strike days Royal Mail will be prioritising Special Delivery and Tracked 24 post, so if you’d like upgrade to either of these when ordering, please send me a message or email and I’ll be happy to arrange this for you!
With Christmas creeping closer, I advise you to place your orders for Christmas items and gifts as soon as possible to avoid being affected by delays and to avoid disappointment.
Please be mindful that these delays are out of my, and many other small business’s control, so be kind! We are real people behind the business, and are working hard to get your orders to you as soon as possible! Thank you for continuing to support my small business!
Dates marked with an * will experience a major disruption whilst the others will experience some disruption.